Shipping policy
Shipping Policy
Processing Time
All orders require 1–3 business days for processing and packing before shipment (excluding weekends and holidays). Please allow extra time during peak seasons.
Once your package is dispatched, you will receive an email with tracking number and tracking link.
Shipping Time & Delivery
International shipping delivery time normally ranges from 7–20 business days.
Delivery time is an estimation and not guaranteed. Delays may occur due to customs inspection, remote locations, weather, carrier issues or public events. We are not responsible for shipping delays caused by third-party logistics or customs.
Customs & Import Duties
Buyers are responsible for any import duties, taxes, customs fees or brokerage charges imposed by your country. These charges are collected upon delivery and are not included in our product or shipping cost. Please check your local customs regulations before placing an order.
Package Status
- If the tracking shows delivered, we consider the parcel successfully handed over. Please check with your local post office, neighbors or mailbox first if you cannot find your package.
- We will assist to file an investigation with the carrier for lost packages only when tracking shows no update for over30 business days.
- Damages caused during transit must be reported to us within 7 days after delivery with clear photos of the outer package and goods.
Address Reminder
Please double-check your shipping address at checkout. We cannot change the address once the order has been shipped. We do not take responsibility for undeliverable packages caused by incorrect address provided by customers.
If you have any questions about shipping, feel free to contact our support team.