evfacia offers industry-leading warranty coverage on automotive aftermarket upgrades. We pride ourselves on engineering premium quality accessories for Tesla owners worldwide.
Electronics Warranty
All electronic accessories (dashboard screens, ambient lighting, electric suction doors, power frunk systems) include a 1-Year Limited Warranty covering manufacturing defects and internal hardware failure.
Accessories Guarantee
Non-electronic accessories (spoilers, interior trims, floor mats, sunshades) are covered by a 30-Day Quality Inspection Guarantee upon arrival against material defects or fitment issues.
1. Scope of Coverage & Replacement Policy
If a product is verified to have manufacturing or material defects during the warranty period, evfacia operates on a Replacement over Repair principle. We will dispatch a brand-new replacement unit to resolve the issue as quickly as possible.
* For warranty claims requested after 180 days of product use, the customer is responsible for the actual shipping fee of the replacement unit.
2. Exclusions from Warranty
The warranty does not apply to damages caused by:
- Improper installation, DIY modification, cutting wires, or neglect.
- Normal wear and tear, cosmetic scratching, stone chips, or exposure to harsh acidic cleaners.
- Traffic accidents, vehicular impacts, natural disasters, or theft.
- Use of products outside designated Tesla vehicle models or specifications.
3. How to Submit a Warranty Claim
To file a warranty claim, please email our dedicated warranty team at 1486583759@qq.com with the following details:
- Your evfacia Order Number.
- Clear photos or high-definition video demonstrating the defect/malfunction.
- A concise description of how and when the issue occurred.
Our technical team will review and respond with an authorized resolution within 24 business hours.